Privacy policy

When you request a quote or send us a message, we collect the details you give us, such as your name, company, email, phone number, and the scope of your job. We use that information for one thing: to get back to you about your project.

We don't sell your information. Inside DUGS it goes only to the people who need it to prepare your quote. Outside DUGS it is handled only by the service providers that run our website, phone line and customer records for us, and only to do that. Calls to our main number may be answered by an automated assistant and recorded. We keep your information only as long as we need it to serve you.

We count visits to this website with Vercel Web Analytics. It records which pages are viewed, the site you came from, and your device type and country. It sets no cookies and does not identify you.

Text messages

If you tick one of the text message boxes on our quote form, we may send you SMS. There are two separate boxes and both are optional. The first covers messages about your own job: scheduling, crew arrival, a question about the site, an invoice or a request for feedback on work we did for you. The second covers occasional promotional messages, such as an offer or a seasonal note. Ticking one does not tick the other, and you can submit the form without ticking either. We never sell or share your number with anyone for their own marketing.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. Stopping texts does not affect your job or how we reach you by phone or email. To have your number removed entirely, email matt@dugs.biz.

Want us to delete what we have on file? Email matt@dugs.biz and we'll take care of it.